Refund policy
Returns & refunds within Sweden
For online purchases, FAW Studio AB will refund the purchase price of items returned in their original condition.
HOW TO RETURN AN ITEM:
- First, email us at order@fromastridwith.com to let us know that you would like to return or exchange an item. Include your order number in the email.
- Complete the return form and place it in the parcel together with the item. The item must be in its original condition and returned in its original packaging.
- Attach the enclosed return shipping label to the outside of the parcel, covering the original address label.
- Drop off the parcel at the service point specified on the return shipping label. Keep your proof of postage until your return has been fully processed.
All returns and exchanges must be made within 14 days of receiving your parcel.
Refunds will be issued once the items have been registered as returned at our warehouse.
You are responsible for return shipping costs when exercising your right of withdrawal. A return fee of SEK 70 (SEK 160 for larger items such as basket bags) will be deducted from your refund. Please note that we do not charge a return fee if you only wish to exchange an item for a different size.
If the item you would like to exchange for is out of stock and there is no alternative item to exchange for, we will process a refund and deduct the return shipping fee. Exchanges can only be made for items in the same price range. If you would like an item that costs more than your original order, please place a new order.
International returns
Send the parcel to our return address and keep your proof of postage.
Return address: FAW Studio AB, Baltzar von Platens gata 4, 112 42 Stockholm, Sweden.
Please remember to include your return form.
Refunds
Once your return has been received and inspected, we will send you an email confirming receipt of your returned item. We will also notify you whether your refund has been approved or declined. If approved, your refund will be processed and automatically credited to your credit card or original payment method within 5–7 business days.
Late or missing refunds (if applicable)
If you have not yet received your refund, first check your bank account again. Then contact your credit card provider or Klarna customer support on 08 120 120 10, as it may take some time before your refund is officially posted. Next, contact your bank. If you have completed these steps and still have not received your refund, please contact us at order@fromastridwith.com.